06 November 2008
Dear Valued SAA customer
We would like to inform you that South African Airways (SAA) will be outsourcing its call centres, with the intention of improving productivity, efficiencies and ultimately the service offered to you, our valued customer.
As SAA’s reservations and Voyager call centres are part of this process, you may experience some delays with queries relating to reservations and the loyalty programme as the airline continues its discussions with labour on implementation.
We ask for your understanding and support during this transitional phase and assure you of our commitment to provide you with the most effective service possible.
In order to ease the impact it may have on our service to you, contingency plans are in the process of being implemented.
I sincerely thank you for your continued loyalty and trust that you will appreciate the benefits of this development once implemented. We will keep you briefed on any further developments regarding this process.
Kind Regards,
Nomvula Nkabinde
SAA General Manager: Sales and Marketing
Directors
Prof GJ Gerwel* (Chairman) Dr K Ngqula (President and Chief Executive) PG Joubert* LM Mojela* A Ngwezi* Adv F Du Plessis*
Dr N Moyo* Prof J Schrempp* M Kalyan B Modise* M Whitehouse*
* Non Executive 1 Zimbabwean 2 German
Thelma Melk (Company Secretary)
5 hours ago
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